Senior Customer Engineer (L2)

Company: Computacenter AG & Co. oHG
Location: San Francisco
Posted on: May 12, 2025

Job Description:

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Senior Customer EngineerAbout the roleAs a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.Salary range:$25 - $32/HR USDWhat you'll be doing

• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Provide Technical Leadership in own specific area of expertise.
• Document and reports on work completed to ensure compliance with Company and Customer ProceduresWhat you have
  • 7 years' experience in IT Service environment.
  • Experience with ticketing systems such as ServiceNow.
  • You must be authorized to work in the United States.
  • BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
  • ServiceNow experience.
  • Hardware break-fix assistance
  • PC imaging processes and procedures
  • TroubleshootingWhat you can expectThere's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.About usComputacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
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Keywords: Computacenter AG & Co. oHG, Vacaville , Senior Customer Engineer (L2), Engineering , San Francisco, California