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Training and Development Manager

Company: Travis Credit Union
Location: Vacaville
Posted on: March 15, 2020

Job Description:

Primary Objectives:

  • Designs, develops, implements and assesses training and development strategies that support key business initiatives, and increases organizational, team and individual effectiveness in support of the credit union's mission.
  • Leads and manages the performance and resources of the Training & Development department to ensure the effective and responsive delivery of services to organizational leaders and staff.
  • Provides strong subject matter expertise in leadership development, change management and organizational development. Principal Responsibilities:
    • Collaborates and consults with management to understand the business outcomes essential for their success. Designs and develops training programs that equip staff with the required skills to achieve the credit union's business initiatives and mission. Plans, assesses and evaluates training and organizational development services against the organization's business initiatives and the needs of staff.
    • Designs, develops, implements, and evaluates training for all levels of staff that enhances the productivity and quality of work, build employee loyalty, engagement and morale. Responsible for the ongoing management of Employee Engagement Surveys and follow-up programs.
    • Facilitates and participates in cross-functional project teams and department team meetings.
    • Identifies key performance indicators and other metrics to ensure the effective development, coordination and presentation of training and development programs. Develops assessments and conducts follow-up studies of all completed training to evaluate and measure results; modifies programs as needed.
    • Develops trainer development programs and coach others involved in training efforts, providing effective growth and career/professional development opportunities. Establishes training standards and provides quality assurance for training activities conducted by other departments in the organization. Ensure all learning and skill development programs are built with a consistent and organized methodology to include needs assessment, return on investment/expectations, success evaluation, quality control, and adult learning techniques.
    • Leads and manages the performance of the Training and Development staff. Develops and manages the department budget. Oversee the planning, implementation and facilitation of internal activities and events. Plans and organizes the work of the department and assigns resources as needed. Develops and/or modifies training and development policies and processes.
    • Designs, develops, facilitates and evaluates leadership training programs to include, but not limited to, performance management, staff development, change management, enhancing leadership skills and succession planning.
      Skills & Abilities:
      • Thorough knowledge of learning concepts, training and development methods and techniques.
      • Knowledge of principles of organizational development and organizational effectiveness.
      • Extensive knowledge of leadership, soft skills, employee development and technical training.
      • Sound understanding of TCU's products and services.
      • Ability to perform and interpret needs analyses, and translate the findings into actionable next steps. Strong analytical statistical, quantitative, and deduction skills and ability to make qualitative judgments of training, education and development resources in all types and formats.
      • Demonstrated knowledge of adult learning processes, instructional design techniques, and evaluation methodologies.
      • Strong planning and project management skills and ability to apply these skills in effective working partnerships across organizational lines.
      • Excellent oral/written communication skills, including group facilitation and presentation skills.
      • Excellent interpersonal skills, including leadership, influencing, and relationship-building across functions. Ability to identify, use, understand and manage emotions in positive ways to empathize with others, overcome challenges, and defuse conflict; self-awareness.
      • Ability to work with management to align learning/leadership development with succession planning initiatives.
      • Ability to organize/prioritize work, manage multiple tasks and projects and function effectively as a self-directed leader of multiple initiatives.
      • Ability to create momentum and foster organizational change.
        Qualifications:
        • Bachelor's degree in Education, Business, Organizational Development, Psychology or related area or equivalent experience.
        • Minimum 7 years training and development experience in the areas of facilitating, consulting, coaching, program development, leadership training and organizational development. Experience developing and implementing programs to build employee loyalty, engagement and morale preferred.
        • Minimum 3 years of management/leadership experience.

Keywords: Travis Credit Union, Vacaville , Training and Development Manager, Executive , Vacaville, California

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