Event Operations Manager

Company: Sunrise Banquet Hall & Event Center
Location: Vacaville
Posted on: May 7, 2022

Job Description:

The position will be based in Vacaville, we do require our team to live in the area. Weekends & Evenings Required! No exceptions.

We are interested in candidates who are looking for long-term employment and an opportunity to progress in your career.

SUMMARY
Sunrise is a thriving Banquet & Event Venue located in Vacaville, CA. We host a wide variety of events ranging from Weddings & Quinceaneras to Corporate Meetings & Community Galas.

The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. As Event Operations Manager you must be present for and oversee all events in order to ensure a high level of guest satisfaction and seamless event coordination. You will ensure everything is accounted for before, during, & after each event.

You will serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, chefs, decorators, DJs and others.

This is a salaried Position and although your schedule revolves around our events, expect to consistently work 40-60 hours a week. Sunrise provides an exciting and Dynamic work environment so don't expect to be tethered to your desk - especially during events when you will be on your feet constantly. You will be working 2-3 weekdays in order to effectively complete administrative tasks and plan for events. The remainder of your work schedule will be on Friday, Saturday, & Sundays during the events themselves (6pm - midnight typically).
There is room for growth in this company; this is the perfect opportunity to display your skills in the hospitality/events industry and gain the experience needed to move forward in your career!

RESPONSIBILITIES

PLANNING & COORDINATION
Liaise with and manage all communication with each in-house vendor/department - DJs, Decorators, Caterers, Photobooth, etc. in order to ensure seamless coordination
Design, confirm, and communicate room layouts and set-up requirements for events using Social Tables. Ability to physically assist with Setups will be required if needed.
Oversee Setup Technician and direct them on daily tasks and duties, including linen laundry, janitorial needs, and maintenance needs.
Review inventories and place orders for supplies as needed.
Prepare weekly staff schedules and Complete Payroll on a biweekly basis
Conduct 'Final Details' meetings with Sales Coordinator and clients before each event.
Ensure client files are up to date and all details are accurately reflected in our system; update relevant parties with changes as they arise
Offer detailed and timely distribution of all Banquet Event Orders, which outline all final inclusions for events so as to ensure smooth event operations.
Manage Catering menus and team needs (Food signage, Food Tastings, etc.)

EVENT RESPONSIBILITIES - First to arrive and last to leave
Ensure every detail for the event is ready
Control lighting, AV equipment, etc. and ensure ballroom is event ready when the event starts
Direct Staff (bartenders, servers, dishwashers, security, etc.) upon arrival and ensure all team members are completing tasks and providing guests with exceptional service
Manage issues during the event if/as they arise
Communicate effectively with clients to ensure their needs are addressed/anticipated
Manage staff after the event and ensure ballrooms are tidy and ready according to client needs and upcoming events
Close out files upon event completion and ensure financials are accurate.

CLIENT & STAFF INTERACTION
Work closely with Administrative Assistant and Sales Coordinator to ensure seamless event planning experience both internally with the team and externally with clients & 3rd party vendors.
Be smartly dressed in appropriate attire Promote a positive and professional manner at all times
Assist in building strong relations with Sunrise staff, partner hotel teams, and outside agencies/vendors.
Ensure adherence to quality expectations and standards by developing & follow checklist
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
Onboard new hires & maintain organized staff files

IDEAL CANDIDATES:
Proven management experience in events, catering and/or hospitality operations is required
Ability to meet deadlines, prioritize and perform a wide variety of tasks over the course of the workday; must be accurate and conscientious.
Excellent oral and written communication/interpersonal skills
Well-organized and responsible with a Strong attention to detail and appreciation for high standards
Excellent computer skills (MS Office & Social Tables & Tripleseat)
A team player with a high level of dedication to collective success.
Strong background in negotiation and customer service skills required. An aptitude in rapid problem-solving will be an asset
Ability to read, write, and speak English [Spanish, Punjabi, and Hindi are highly desired]
Bachelor's degree from an accredited college or university in business administration, hospitality management, or similar applicable field. *A combination of education and experience will be considered.
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Sunrise is an Equal Opportunity Employer.

Keywords: Sunrise Banquet Hall & Event Center, Vacaville , Event Operations Manager, Executive , Vacaville, California