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Regulatory Affairs Manager

Company: Partnership HealthPlan of California
Location: Vacaville
Posted on: November 18, 2022

Job Description:

Overview:Responsible for leading and managing employees in the assigned areas of responsibility withinthe Regulatory Affairs Unit. Manages and maintains relationships with state and federalregulators. Responsible for managing the plan's HIPAA and Fraud, Waste, and Abuse (FWA)program to ensure plan is within compliance. Develops reports and present information to alllevels of PHC leadership. Oversees the day to day operations related to the investigation, casemanagement and reporting of potential privacy and FWA incidents to ensure the timelysubmission of all regulatory reporting requirements are met. Also responsible for managing thevalidation and submission processes related to enterprise wide regulatory reporting requirements.Responsibilities:Provides daily direction to direct reports and is responsible for management, including timecards, performance discussions, mentorship, and development plans.Assigns workload and monitors performance, evaluates priority level and makes changes as necessary.Meets with direct reports to review project and program status on a routine basis, provides feedback and guidance where appropriate.Promotes team development and works with direct reports to establish development plans.Coaches and mentors Regulatory Affairs Unit staff.Identifies, monitors and evaluates unit's operations to ensure optimal efficiency and effectiveness.Manages and maintains relationship through communications with DHCS and DMHC as one of HealthPlan's primary contacts as well as communicates routinely with DHCS Privacy Officer, DHCS Program Integrity Unit, DHCS Audit & Investigation Unit, California's Department of Justice and the Office of Civil Rights.Develops tools and standard processes to ensure regulatory reporting requirements and other ad hoc deliverables such as inquires, surveys or request are submitted timely.Works closely with other departments on responding to inquiries, surveys and other ad hoc requests from regulatory agencies.Works collaboratively with department subject matter experts (SME) to implement new regulatory reporting requirements or templates and assist in troubleshooting regulatory reporting issues.Responsible for managing duties that ensure the accuracy, completeness and truthfulness of enterprise wide regulatory reporting including data, information and documentation submitted to regulatory agencies.Manages the tracking, monitoring and communication of regulatory communications to impacted areas and Senior ManagementChairs meetings related to compliance including the Physical Technical, and Administrative Safeguard Sub-Committee and Fraud, Waste and Abuse Sub-Committee as well as those related to regulatory requirements or regulatory reporting changes.Works with PHC's Privacy Officer to develop, implement and maintain the organizations privacy policies, procedures, and guidelines in compliance with federal and state laws.Acts as designee for Compliance Office and Privacy Officer to independently investigate and act on compliance, privacy and FWA related activities including internal investigations, hotlines calls, or other issues reported and implementing corrective action plans as appropriate.Maintains a modified caseload in the area of assignment including escalated or sensitive cases involving employees in which is responsible for conducting investigations including interviewing employees, collecting and maintaining documentation, and providing recommendations to Compliance and/or Privacy Officers as appropriate.Prepares routine privacy risk assessment and presents recommendations to PHC's Privacy Officer and other Senior Leadership.Manages the tracking and trending of privacy and FWA cases to identify systemic issues, problem providers and/or membersCollaborates with satellite and regional offices to standardize plan wide privacy practices.Develops and implements departmental goals annually designed to increase performance and efficiency of unit.Develops or oversees the development of compliance trainings, including:New hire compliance training and Compliance Primers,Annual compliance training - HIPAA, FWA, and Code of ConductAnnual Compliance Plan trainingTargeted departments - as applicable on topics identified through tracking and trending of privacy or FWA incidents as well upon request by departments for refresher trainings or other topics requested, and; Other mandatory compliance trainingsManages the maintenance of the Regulatory Affairs and Compliance dashboard:Monthly reporting of privacy, FWA, and compliance issues statistics.Reports statistics to PTAS Sub-Committee, FWA Sub-Committee and Compliance Committee.Delegation Oversight responsibilities including auditing and monitoring of compliance with privacy, FWA and other regulatory reporting requirements.SECONDARY DUTIES AND RESPONSIBILITIESResearches complex regulatory related inquires, provides accurate and timely responses utilizing all applicable State and Federal regulationsQualifications:Education and ExperienceBachelor's Degree in Business, Communication, HealthcareAdministration, Business Administration, or related field; a minimum of 2-3 years of experience in the health care field, managed careexperience preferred, with knowledge of Medi-Cal, Knox-Keene, andMedicare regulations; or an equivalent combination of education andexperience. Minimum two (2) years of experience with conductingprivacy and/or fraud investigations preferred.Special Skills, Licenses and CertificationsHCCA Certified in Healthcare Compliance (CHC) or Certified inHealthcare Privacy Compliance (CHPC) preferred. Solid collaboration and facilitation skills required. Valid California driver's license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company businessPerformance Based CompetenciesDemonstrated leadership skills/experience. Ability to work within aninterdisciplinary structure and function independently in a fast-pacedenvironment while managing multiple priorities and deadlines.Excellent oral and written communication skills. Excellentorganizational skills required. Diplomacy and tact in handling sensitive information regarding personnel affairs as required. Ability to interact with executives and vendors effectively, handling all assignments with efficiency. Excellent judgment.Work Environment And Physical DemandsMore than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move manuals and reports, weighing up to 25 lbs. Ability to travel as needed. Must be able to work in a fast paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members.All HealthPlan employees are expected to:Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; andAbide by the HealthPlan's policies and procedures, as they may from time to time beupdated.IMPORTANT DISCLAIMER NOTICEThe job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

Keywords: Partnership HealthPlan of California, Vacaville , Regulatory Affairs Manager, Executive , Vacaville, California

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