VP, Product Management

Company: Travis Credit Union
Location: Vacaville
Posted on: November 17, 2023

Job Description:

Candidates must reside within the communities that Travis Credit Union serves:Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus and Yolo counties. This position is considered hybrid so you must be within a commutable distance to our corporate headquarters in Vacaville, CA.
Summary:Travis Credit Union's (TCU) Vice President of Product Management is responsible for driving long term product strategy and business growth while owning the P&L for TCU's deposit and card payments suite. The VP manages the strategic product roadmap and complete product life cycle management (product development, product launch, portfolio management, pricing) while collaborating with front line and distribution channel leaders to ensure the successful adoption and engagement of products by TCU members to meet their financial needs.
The VP is an accomplished leader with knowledge of a member's journey in the various product delivery interaction channels. Possessing a passion for overcoming member experience issues, this person works collaboratively with leaders at all levels across the enterprise to pursue process improvements that will create a positive member experience in any channel. This role manages a team of product managers with major organizational impact.
Primary Objectives and Responsibilities:
-Area of Ownership - Consumer and business deposit and card (debit/credit) product management and pricing (interest rates and non-interest / fee price points).
-Strategy - Builds and maintains annual release plan, manages feature delivery from discovery to validation in production. Collaborates with executive staff to build and execute the strategic direction of the product roadmap, focusing on a consistent and frictionless member experience with competitive and simple ways for members to get the help, advice and value they deserve. Defines the strategic priorities and division initiatives to deliver a dynamic end-user experience that aligns with our mission and vision and leads the execution of those priorities across the organization.
-Culture - Ensures alignment with TCU's mission, vision and organizational growth objectives. Learns, models and teaches TCU core values and strategic plan. Encourages the team to demonstrate the member facing focus that we expect. Coaches and develops leaders. Develops a team of product managers, designers and data analysts to support business growth.
-Member Centric - Influences strategies and behaviors that result in member satisfaction, a positive member experience, and member engagement. Through a test and learn approach, the VP leads the effort to create a member journey and remove friction to create positive member feelings about the credit union product offerings. In collaboration with Marketing, the VP drives member focus groups to better understand member expectations and needs as part of product roadmap development.Leverages our brand platform, targets audience expectations, and Voice of Member feedback to determine our ideal member journey, to ensure we offer a seamless experience that is consistent and engaging.
-Data Analytics - Leverages data around member usage and member feedback analytics that help us to understand the relevance of our products and services that will help us to continually improve the lineup to exceed member expectations while improving credit union profitability and relevance in the market. Works directly with internal partners to develop strategies for execution. Develops Key Performance Indicators that measure our success to member expectation. Uses data and insightful analysis to appropriately price products to meet business objectives.
-Innovation - Stays current with trends and capabilities, including emerging technologies, products and services that advance financial wellness. Advises, counsels, and educates credit union leadership and staff on the competitive, member service and financial impacts of these trends and capabilities. Continuously researches and recommends innovative products, solutions, and process improvements that will differentiate the credit union in the marketplace.
-Growth - Works with leaders to develop an understanding of overall effectiveness and channel delivery relevance. Collaborates effectively with C-Suite, PMs, Engineering, Design and Data to create, plan and own our product roadmap and the appropriate success metrics that measure the trending and overall results.
-Operations - Prepares and manages the department budget and overall performance, recognizing when changes needed to occur in order to maximize the value that owned products and services can bring to our members and the organization's financial results.Continuously improves product management team's impact and productivity, building a culture of excellence. Participates in annual strategic planning sessions, as requested.
-Communication - Communicates effectively, verbally and in writing, in-person and virtually. Collaborates with peers on a frequent basis to align on mutual priorities and to find ways to better serve the membership. Initiates and reviews the member experience and Voice of the Member survey results to uncover specific actions and improvements that will create member engagement.
-Teamwork & Leadership - Understands member behaviors and influences cross-functional teams to develop and drive member engagement and experience strategies that meet or exceed financial goals and member expectations. Recruits, professionally develops, motivates and retains a team of high performing, results-oriented and member-focused staff helping to develop their craft and career paths.Drives the team to meet and exceed department goals and objectives by creating and holding them accountable to expected performance levels. Identifies gaps and innovates/adjusts as needed. Collaboratively leads the 'walk the wall' (journey mapping) efforts to better understand member experiences and to improve them.
-Board & Executive Meetings - As requested, attends meetings to report on areas of responsibility and actively participates in the organizational short-and long-term strategic planning and goal setting. Provides executive updates on product offerings and growth outcomes.
Supervisory Relationships:
-Reports directly to the SVP, Chief Retail Officer as a member of the Retail Leadership Team.
-Direct supervisory responsibility for a product management team.
Qualifications:
-BA/BS in Business Administration, Finance or related field; or equivalent professional experience; MS or MBA a plus.
-Minimum 8 years of senior leadership experience in financial industry.
-Minimum 10 years of product management experience.
-Certifications in Product Management, Roadmapping and/or Development a plus
Skills & Abilities:
-Proven product innovation and development track record
-Proven success in execution
-Project management skills
-Customer focus
-Successful financial analyses (ROI) and forecasting
-Proven success in market and demographic product growth
-Leadership and team management
-Data analytics and metrics management skills
-Critical thinking and problem-solving skills
-Attention to detail
-Strong communication, presentation, and public speaking skills
-Organizational, planning, and documentation skills
-Ability to work on multiple projects in various stages simultaneously
-Process management experience in Product and Market Requirements
-Familiarity with Agile work management and/or the ability to effectively communicate complex processes within and across teams
-Strategic thinker with the ability to see the 'big picture' as well as monitors details of product development, projects in progress and research processes.
-Thorough business knowledge of financial services industry products, services, economic trends, competition and operations.
-Accustomed to working within strict deadlines with a high commitment to accuracy and accountability.
-Influences, supports and motivates people at all levels across a broad variety of job functions.
-Demonstrated success in providing leadership, support, motivation, and professional development to staff.
-Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate.
Working Conditions: Work is generally performed within an office environment, with standard office equipment available and usually sedentary in nature. Requires traveling to Credit Union branches and other venues, and attending special and community-related events during business hours, evenings and/or weekends.
Participation in TCU Driving Program is required.Incumbents will be required to furnish their driving record from the Department of Motor Vehicles, proof on insurance and sign an authorization so TCU can obtain records directly from the Department of Motor Vehicles.Subject to any limitations imposed by law, full cooperation with any request for records or request for an authorization to seek such records is required.
Compensation:Base salary starting range: $180,000 annually - $280,000/annually is commensurate with experience.
Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills.
At Travis Credit Union, our priority is that our employees and their loved ones are provided with a Total Rewards program that insures their health and welfare safety which allows our employees to focus on the financial welfare of our members and the credit unions objectives. As such, Travis Credit Union offers a robust benefits package to our eligible employees, including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediately vested employer match, generous holiday and vacation policy, and extensive TCU specific perks like employee loan and credit card discounts!
Travis Credit Union is an Affirmative Action Employer
EOE/Individual with Disability/Veteran Status
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Keywords: Travis Credit Union, Vacaville , VP, Product Management, Executive , Vacaville, California