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Customer Service Manager

Company: Right Now Air & Solar
Location: Vacaville
Posted on: June 9, 2024

Job Description:

Right Now Air & Solar in Vacaville, CA is looking for a Call Center Manager to join our team. As a key player in our company, you will be at the forefront of delivering exceptional customer experiences. We value teamwork and a positive work environment, where you will lead a team dedicated to providing top-notch service. Your role will involve overseeing customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. At Right Now Air & Solar, we offer a competitive hourly salary of $25 - $30, along with opportunities for growth and development in a supportive workplace. Join us in creating a seamless and enjoyable experience for our valued customers.

--- Develop and implement customer service policies and procedures to ensure a consistent and high-quality customer experience
--- Conduct regular training sessions for customer service representatives to enhance their skills and knowledge
--- Monitor customer service metrics and prepare reports for management on a regular basis to track performance and identify areas for improvement
--- Handle escalated customer complaints and inquiries in a professional and timely manner to ensure customer satisfaction and retention
--- Collaborate with other departments to streamline processes and improve overall customer service efficiency

--- 3+ years of experience in customer service management
--- Strong leadership and team management skills
--- Excellent communication and interpersonal skills
--- Ability to handle customer inquiries and resolve issues effectively
--- Proficiency in Microsoft Office and basic computer skills
--- Service Titan

About Company:
President and CEO John Neuman started his heating and air conditioning career after graduating from Utica High School in Michigan. Shortly after graduating, he met his wife of 23 years and moved to sunny California. He was hired on with a local Solano-based heating and air conditioning company and worked his way up to general manager. After 12 years of dedicated service, he found the company unwilling to adapt or change and had lost the values of customer service. At that time, John devoted himself to building more than just a heating and air conditioning company.

Keywords: Right Now Air & Solar, Vacaville , Customer Service Manager, Executive , Vacaville, California

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