Customer Service Agent

Company: Right Now Air & Solar
Location: Vacaville
Posted on: November 12, 2021

Job Description:

NOW HIRING!

Customer Service Representative - Hiring for both Full-Time weekdays and Part-time Weekends!--We are an established HVAC company located right here in Vacaville looking to expand our great team.--

Do you love interacting with others, making connections, and helping people? If so, hit the apply button or give us a call and ask for--Alissa! Our customer service reps are responsible for responding to customer inquiries, scheduling appointments, and providing a great customer experience. If this posting sounds like a job you'll love, we highly encourage you to contact us!

Responsibilities:
--- Make sure each customer is addressed with care and precision to achieve full customer satisfaction when booking calls
--- Reply to incoming calls from customers including products and service questions, general information, and complaints
--- Maintain complete, accurate, and updated the information in the customer database
--- Perform administrative duties to assist with the overall efficiency of the operation
--- Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently
--- Perform other duties as assigned

Qualifications:
--- Must have graduated high school, received a G.E.D. or equivalent
--- Must possess communication skills and active listening skills
--- Experience working in a customer-oriented atmosphere
--- Knowledge of Service Titan software is a plus

About Company:
President and CEO John Neuman started his heating and air conditioning career after graduating from Utica High School in Michigan. Shortly after graduating, he met his wife of 23 years and moved to sunny California. He was hired on with a local Solano-based heating and air conditioning company and worked his way up to general manager. After 12 years of dedicated service, he found the company unwilling to adapt or change and had lost the values of customer service. At that time, John devoted himself to building more than just a heating and air conditioning company.

Keywords: Right Now Air & Solar, Vacaville , Customer Service Agent, Hospitality & Tourism , Vacaville, California