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Communication Specialist - Security Operations Center

Company: G4S
Location: Vacaville
Posted on: January 12, 2021

Job Description:

Job Introduction:Hiring Now! The world's leading private security organization, G4S, has an immediate job opportunity for a SOC--Communication Specialist. As a SOC--Communication Specialist, you will--serve--as the main point of intake, dissemination and escalation of information and issues as reported by employees, contractors, and outside agencies. During the time of disasters or special events the communication specialist will handle the real-time dissemination of information and serve as the main point of contact. The main duties are writing reports, answering and screening phone calls, updating tracking spreadsheets, CCTV video retrieval, downloading and copying to disk, access control troubleshooting and additional related duties as needed. The position is responsible for reporting to security management, supervisors and shift leads G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more. As a full time employee of G4S, you will be entitled to the following benefits: Major Medical, Dental and Vision Paid vacation 401K Opportunities for additional training to aid in your professional developmentAs an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development. Further, as a current employee you will be eligible to participate in large group rates for the following benefits: Critical Illness Accident Insurance Whole Life Insurance Individual Short-Term Disability Pre-Paid Legal Services Identity Theft Services Pet InsuranceIn addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay! RxCut Pharmacy Discount Program Doctor on Demand Qualsight LASIK Savings Perks at Work: G4S Employee Discount Program Alliant Credit Union Purchasing Power Active & Fit: G4S Fitness Center Membership FinFit: Financial Wellness Program DailyPay: Access your pay when you need itG4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally. #SNFRole Responsibility:Specific Duties and Essential Functions Effectively responding to critical incidents Monitoring critical infrastructure in a highly regulated environment Writing factually accurate incident reports and communications; up channeling the information as needed Intaking and disseminating information and communications for both emergency and non-emergency situations Handling corporate communications, calls-for-service, radio dispatch, phone, and email correspondence Courteously assisting company employees in all concerns that pertain to safety and security Conducting ongoing review of multiple systems and sources to detect potential risks Monitoring and maintaining the help tickets system related to system or warranty building items and escalate all items pertaining to critical facility spaces to the client Operating computer systems, radio consoles, enhanced telephone systems, video monitoring systems, access control programs, and other associated security equipment Compiling daily reports and incident reports Simultaneously performing multiple tasks under steady pressure, high stress, with frequent interruptions and a high degree of public and client contact Typing and entering data accurately and at a speed necessary for a successful job performance Understanding the organization, operation, and services of the client, and outside departments as necessary to assume assigned responsibilities Investigating alarms and respond by sending security patrol, or alerting Fire services or law enforcement as needed Detecting, classifying, recording, and investigating incidents (events, activities, incoming information or intelligence) via research of access control and video review as directed by the client or SIS management Performing other tasks and duties of a similar nature and scope as assignedThe Ideal Candidate:Education, Licenses and Certifications Required High school diploma or equivalentType and Length of Specific Experience Required Must possess a minimum of two (2) years of customer service experience Must possess experience working in call center, operation security or similar environment Must possess at least two (2) years Military, law enforcement, security or similarSkills Required Proficient computer skills including Microsoft Office and/or Google Applications Effective oral and written communication skills Active listening skills Ability to assess and evaluate situations effectively Ability to identify critical issues quickly and accurately Attention to detailOther Must be at least 18 years old or the minimum age required by the state, if higher Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States Must possess the ability to manage ambiguity and a consistently evolving/changing environment Must be a strong team player with business maturity, enthusiasm and a positive attitude Must possess strong customer service skills and have the ability to communicate with all levels of management Must be comfortable with high-tech work environment, and constant learning of new tools and innovations Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment). Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior militaryPhysical Requirements and Environment Environment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heat Major activity: Office environment, writing reports, disseminating information, customer service, speaking, listening, observing. Physical efforts to carry out job duties: Standing, walking, and sitting. Minimal to no stooping or kneeling.About the Company:EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity G4S is an Equal Opportunity/Affirmative Action Employerand an Alcohol- and Drug-Free Workplace G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws. If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265. To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices

Keywords: G4S, Vacaville , Communication Specialist - Security Operations Center, Other , Vacaville, California

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