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Contact Center Representative

Company: Kforce Finance and Accounting
Location: Vacaville
Posted on: September 25, 2022

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking a Contact Center Representative in Vacaville, CA.

Key Tasks:

  • Contact Center Representative provides world-class member support through all member support channels with a focus on first-contact-resolution and problem-solving for account inquiries
  • Identifies opportunities to deepen the member relationship by promoting and educating members around new products and services based on the member contact reason
  • Based on experience, manages product/service inquiries of a more complex nature, (i.e., Certificates, Individual Retirement Accounts, etc.)
  • Follows up on member inquiries that are not immediately resolved
  • Follows proper Contact Center policies and procedures when handling different topics; Suggests improvements and changes to processes and policies to improve productivity and members' experience
  • Uses proven decision-making skills when handling exceptions to policies or procedures within assigned authority
  • Properly identifies, researches, and resolves issues using multiple software applications
  • As a Contact Center Representative, you will participate in ongoing training programs and maintains up-to-date information and working knowledge of all company products, services, and promotions
  • Coaches, mentors, and/or trains less experienced senior representatives, as needed
    Job Requirements:REQUIREMENTS:
    • Passionate about helping people, able to learn quickly and acquire the knowledge to assist members accurately
    • Must be detail-oriented with above average active listening skills
    • Strong interpersonal and professional written and verbal communication skills to handle inquiries and issues with tact and diplomacy
    • Ability to interact with diverse groups of people and be a team player
    • Ability to work in a fast-paced, team-oriented environment; Efficiently organize work priorities and accurately complete multiple tasks within strict timeframes with minimal supervision
    • Ability to navigate multiple interdependent systems and tools
    • Highly skilled at researching and effectively resolving issues in a timely manner
    • Proficient in MS Office products (Word, Excel, Outlook)
    • Proficient in online emails and chat
    • Bilingual is a plus

      Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Finance and Accounting, Vacaville , Contact Center Representative, Other , Vacaville, California

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