Dispatcher/Customer Service

Company: Advanced Plumbing, Heating and Air
Location: Vacaville
Posted on: November 26, 2022

Job Description:

Advanced Plumbing, Heating and Air is a Family owned and operated company, seeking a reliable dispatcher/scheduler to join our Team.

Ideal candidates will need excellent verbal and written skills, experience in a high-paced service setting, and open availability for nights & weekends. There may also be some dayshift coverage needed depending on call volume, company initiatives and PTO.

*Job Duties: *

* Answer incoming calls, text messages, online requests and emails.
* Create Work Orders.
* Dispatch appropriate technicians.
* Follow up with Customer survey/review.
* Identify solutions to daily problems.
* All other miscellaneous responsibilities and other duties as assigned.

*Requirements: *

* Must have a high school diploma, GED or equivalent.
* 1-2 years of customer service experience is preferred.
* Excellent communication skills with ability to adapt to changing situations and listen to feedback.
* Proficient with Computers, Service Titan experience is a plus.
* Highly organized and detail oriented.
* Perform under pressure and the ability to switch tasks with ease.
* A customer service-oriented mentality with attention to detail.

The key to success at our company is critical thinking, problem solving and provide solutions, not excuses.

Training will be conducted for the first 2 weeks, preferably, between 8am-3pm Monday through Friday or on Weekends. After training is complete you will start working your set schedule. Once you are on your own, you will be able to have the option to work from home and we expect all phone calls to be answered. Your home must be free of distractions and/or loud noises while on the job. This position has a 90-day probation period, and you will be assessed throughout the training period, candidate must physically report to the office for the first two weeks. Applicant will grow alongside the business and be compensated accordingly.

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Night shift
* On call
* Weekend availability

Ability to commute/relocate:
* Vacaville, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Dispatching: 1 year (Required)
* Multi-line phone systems: 1 year (Required)

Shift availability:
* Day Shift (Required)
* Night Shift (Required)

Work Location: One location%58047475%

Keywords: Advanced Plumbing, Heating and Air, Vacaville , Dispatcher/Customer Service, Other , Vacaville, California