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Service Technician

Company: All Weather Architectural
Location: Vacaville
Posted on: January 12, 2021

Job Description:

All Weather NEW HIRE BONUS! Join our Team and receive a $600.00 bonusVoted 2020 Best Places to Work for the North Bay Business Journal!POSITION SUMMARYA leading manufacturer of quality commercial windows and doors is seeking two qualified Field Service Technicians to cover service in our Vacaville/Bay Area or San Diego/Los Angeles territories. We are seeking individuals that can provide professional service and support to our customers by performing warranty and non-warranty service repairs.We offer all full-time employees:Medical, Dental and Vision insurance401(k) planVacation paySick Days and Paid HolidaysPerformance based bonusesREQUIRED QUALIFICATIONS:Education: High School diploma or equivalentLicense/Certification requirement (s): Valid Class C driver's license with a clean MVRExperience:* Minimum 1 year working in construction.* Read, write, and understand the English language* Previous customer service experienceESSENTIAL FUNCTIONS:* Act as a liaison between customers field technicians, and company* Plan and manage service appointments to ensure service issues are resolved promptly* Maintain and update service tickets and reports* Schedule, assign, and manage service jobs to appropriate service technician* Determine and order tools/equipment needed to complete a service job* Provide timely resolution of customer complaints and concerns regarding manufactured products* Manages calls and coordinates jobs into the service application system* Adheres to established company policies, procedures, and safety regulations* Address and resolve any issues or customer complaintsPROFESSIONAL SKILLS & ABILITIES:* .Represent the company with professionalism and qualified installation expertise in communication whether defects are result of faulty manufacturing of product or poor installation.* Perform adjustments to products onsite by replacing parts and pieces with knowledge of product lines and fenestration standards required.* Review service work orders and prepare plan for scope of work* Assist with onsite water testing as the representative for the company* This position reports directly to the Operations Manager* Experience in the fenestration field preferred* Ability to identify and resolve problems in a timely manner using analytical assessment* Proficient use of hand tools to include: tape measure, level, saws, drills* Computer literacy with ability to learn new computer software programs* Excellent written and oral communication skillsPHYSICAL DEMANDS:Must be physically capable to climb ladders up to 40 feet and lift and maneuver a minimum of 50 pounds as needed. Full hand dexterity required.WORK ENVIRONMENT:Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures. Fast paced environment involving irregular and long work hours. Constant travel required.All Weather Architectural Aluminum provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, [Company Name] complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Reasonable Accommodations StatementTo perform this job successfully an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Keywords: All Weather Architectural, Vacaville , Service Technician, Professions , Vacaville, California

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