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Customer Service Representative

Company: Right Now Air & Solar
Location: Vacaville
Posted on: November 19, 2021

Job Description:

We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities:

Find patterns in customer complaints and bring them to the team for improvement
Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
Ensure customer account information is up-to-date
Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
--- Make sure each customer is addressed with care and precision to achieve full customer satisfaction when booking calls
--- Reply to incoming calls from customers including products and service questions, general information, and complaints
--- Maintain complete, accurate, and updated information in the customer database
--- Perform administrative duties to assist with the overall efficiency of the operation
--- Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently
--- Perform other duties as assigned

Qualifications:

Previous work in a customer-facing position
Must possess exemplary interpersonal skills, communication skills, and active listening skills
Must have graduated high school, received a G.E.D. or equivalent
--- Must have graduated high school, received a G.E.D. or equivalent
--- Must possess communication skills and active listening skills
--- Experience working in a customer-oriented atmosphere
--- Knowledge of Service Titan software is a plus

About Company:
President and CEO John Neuman started his heating and air conditioning career after graduating from Utica High School in Michigan. Shortly after graduating, he met his wife of 23 years and moved to sunny California. He was hired on with a local Solano-based heating and air conditioning company and worked his way up to general manager. After 12 years of dedicated service, he found the company unwilling to adapt or change and had lost the values of customer service. At that time, John devoted himself to building more than just a heating and air conditioning company.

Keywords: Right Now Air & Solar, Vacaville , Customer Service Representative, Sales , Vacaville, California

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