Customer Service Representative

Company: Transpac USA
Location: Vacaville
Posted on: November 14, 2023

Job Description:

POSITION DESCRIPTION:
The Customer Service Representative is the first point of contact with the customers of Transpac. The primary tasks include answering phone calls, inputting orders, completing damage claims, and working in a team environment. Responsible to meet on-time performance requirements and resolve customer inquiries with urgency and professionalism.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

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• Resolve customer inquiries via phone, email, mail, or social media.
  
• Use telephones to reach out to customers and verify account information.
  
• Greet customers warmly and ascertain problem or reason for calling.
  
• Cancel or upgrade accounts.
  
• Assist with placement of order, refunds, or exchanges.
  
• Advise on company information.
  
• Inform customers of deals and promotions
  
• Miscellaneous administrative duties and projects, as assigned.
  
  COMPETENCIES (SKILLS AND ABILITIES)
  
  • 
    
  • Able to work independently and in a team setting.
    
  • Strong ability to multi-task and maintain great attention to detail.
    
  • Goal-oriented, self-motivated and avid learner
    
  • Excellent verbal and written communications skills
    
  • Self-starter to take on additional projects and assignments.
    
  • Ability to problem solve and taking the initiative to be proactive with problem solving.
    
  • Ability to communicate clearly and effectively in positive or negative situations.
    
    PHYSICAL DEMANDS/WORK ENVIRONMENT
    
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    • In-person office setting
      
    • Extensive phone and computer use
      
    • When required, ability to move, carry, or lift objects of varying size, weighing up to 10 lbs.
      
      EXPERIENCE
      
      • 
        
      • High School diploma required.
        
      • Proven customer support experience with sales and major accounts preferred.
        
      • Proficient in Microsoft Office (Outlook, Word, Excel)
        

Keywords: Transpac USA, Vacaville , Customer Service Representative, Sales , Vacaville, California